1. Introduction
These Terms govern your use of the INTERCELL website and apps. By creating an account or placing an order you agree to them. INTERCELL operates a marketplace: products are listed and sold by independent sellers, not by INTERCELL itself, unless stated otherwise.
2. Your account
- You must provide accurate information and keep your password confidential.
- You are responsible for all activity under your account.
- We may suspend accounts involved in fraud, abuse or violation of these Terms.
3. Orders & pricing
Each product page shows the seller who listed it. When you place an order, you enter into a contract with that seller. Prices include VAT where applicable. Sellers may cancel an order if an item is out of stock or mispriced; any payment will be refunded in full.
4. Payment
We accept cash on delivery, mobile financial services and cards through licensed payment partners. INTERCELL collects payment on behalf of sellers and releases it after successful delivery.
5. Delivery
Delivery times are estimates. Orders containing items from multiple stores may arrive in separate packages. Risk passes to you when the item is delivered.
6. Returns & refunds
Returns are governed by our Return Policy. Some categories such as perishable groceries and personal care items may be non-returnable once opened.
7. Seller obligations
- Sellers must list only genuine, legal products with accurate descriptions and images.
- Sellers must dispatch orders within the stated handling time.
- INTERCELL may delist products or suspend stores that break these rules or receive repeated complaints.
8. Reviews & content
Reviews must be honest and based on genuine purchases. We may remove content that is abusive, misleading or unrelated to the product.
9. Limitation of liability
To the extent permitted by law, INTERCELL is not liable for indirect losses arising from use of the marketplace. Nothing in these Terms limits your statutory rights as a consumer under Bangladeshi law.
10. Governing law
These Terms are governed by the laws of Bangladesh. Disputes will be handled by the courts of Dhaka.
11. Contact
Questions about these Terms? Contact us.
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