Help Center

Standard delivery takes 2–4 working days inside major cities and 3–6 days elsewhere. Express next-day delivery is available in selected areas.

INTERCELL is a multi-vendor marketplace. Items from different stores ship separately from each seller, so you may receive more than one package.

Go to Track Order and enter your order number, or open My Orders in your account.

Cash on Delivery, bKash, Nagad, Rocket, Visa, Mastercard, Amex and internet banking.

Yes. Payments are processed by licensed gateways and your card details are never stored by sellers.

Most items can be returned within 7 days of delivery if unused and in original packaging. See our Return Policy.

Refunds are issued within 5–7 working days after the returned item passes the quality check.

Open My Account > Settings and choose a new password. If you forgot it, use Forgot password.

After your order is complete, open it in My Orders and rate each product. You can also rate a product from its page.

Fill in the seller application. Our team reviews it within 2 working days.

Your NID (front and back), a bank or MFS account for payouts, and a trade licence if you are a registered business.

Payouts for delivered orders are sent every week to your bank account, bKash or Nagad merchant wallet.