Returns & Refunds

1. Return window

You can request a return within 7 days of delivery from My Orders.

2. Eligible items

• Damaged, defective or wrong items.
• Change of mind on items marked “Change of mind applicable”, unused and with tags.

3. Non-returnable items

• Perishable groceries.
• Opened personal-care and beauty products.
• Innerwear and digital goods.

4. How to return

1. Open My Orders and choose “Return”.
2. Select the reason and upload photos if damaged.
3. Pack the item; our courier will collect it or you can drop it at a pickup point.

5. Refunds

After the item passes quality check, refunds are issued within 5–7 working days to your original payment method or as a INTERCELL voucher.